A few weeks ago, I traveled to Kazakhstan for the first time where I spent two nights in the capital city of Astana. I flew from Dubai to Astana via Frankfurt (and back) in Lufthansa First Class using my miles and needless to say, it was one of the best trips I've ever had. I had a separate ticket on Qatar Airways between Stockholm and Dubai where I flew in economy class on the outbound and business class on the inbound. My business class ticket on Qatar Airways from Dubai gave me the chance to visit their newly opened lounge which was really nice, as well as that of British Airways'. This whole trip lasted for a week and eventhough it was very extensive, I loved every single minute of it!
Photoreview: Lufthansa Business Class Lounge, Dubai T1 Concourse D (DXB)
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Photoreview: Lufthansa First Class Lounge, Concourse A Schengen (FRA)
Review: Lufthansa First Class, Frankfurt-Astana
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Flight: LH 649
Departure time in Astana: 4:50
Arrival time in Frankfurt: 7:00
Aircraft: Airbus A330-300
Duration: 6h 10m
Date of flight: September 12, 2016
*This is an award travel, First Class flight #38
Astana International Airport
Astana Airport Transit Hotel, and which actually went well. I was curious why the code for Astana Airport is TSE so after a little researching, I found out that the city was formerly named Tselinograd, thus the 3 letter code.
On the day of departure, I left the airport hotel around 3am where it took a few minutes for me to reach the terminal.
Check-in, desk A12
I was helped by a friendly female agent who did the check in process very efficiently and within a few minutes, she was handing me my boarding pass to Frankfurt as well as to Dubai, as she wished me a happy trip. It is interesting to note that there is no lounge for Lufthansa first class passengers departing from Astana. The flight actually originates from Almaty where passengers have lounge access there, and then makes a short stop here in Astana before continuing on to Frankfurt. I've previously checked the Astana Airport website and found out they have VIP services for a fee which includes access to their lounge. It was more or less the same price I paid for the airport hotel which I think is a lot better since I was able to sleep for a few hours.
This was actually the same aircraft I flew with on the way to Astana two days ago, and consequently the same crew so I was really looking forward to this flight.
Boarding, gate 3
As I boarded, I was welcomed by one of the flight attendants working in the business class cabin who then handed me over to Andrea, Oliver and Ms. Claudia in the first class cabin. I felt like I was home the minute I stepped into the cabin since the crew was super nice and really took care of me well during my last flight with them. We were only two passengers in the first class cabin (both of us departing from Astana) so the service was again superb.
I was also offered the first class amenity kit which was the same one I got on my inbound flight so I asked Oliver if I could have the female version instead to add to my collection. Moments later, he was back with my "request" and even showed me some business class kits which he thought I might be interested of. Of course, I did not hesitate and asked if I could have the blue one although he gave me the other one as well in brown color. Thanks so much Oliver 🙇
At 4:30am, boarding was completed. The captain came on the PA to welcome us and a little later, Ms. Claudia also came on the PA and gave some flight informations, among others our flight time which was supposed to be 5 hours and 30 minutes.
Take off went smoothly and moments later we were airborne. Ms. Claudia came on the PA again to inform us of the meal service and around 5:15, Oliver started setting up the bar. I decided I'd change into pyjamas so I could go to sleep after the meal service since I was not able to sleep well the night before. Returning to my seat, I was offered something to drink and ordered apple juice which Oliver had already anticipated. I was also informed by Andrea that they would be serving breakfast about 50 minutes before landing.
Although no menu card was offered, I was told it was the usual caviar and main course thing which is more than enough. From the Lufthansa website, the menu read as follows:
The first class champagne was the Laurent-Perrier Grand Siècle.
Oliver also offered to make my bed on the seat behind me which was a very nice gesture.
Needless to say, I slept very well and with about 1 hour and 5 minutes left before landing, Andrea came to wake me up (as per my request) for the breakfast service. I went to the lavatory to change to my clothes and back to my seat, I was offered a hot towel and apple juice.
I thought I'd skip all the other breakfast items and go straight for the scrambled eggs with bacon as the smell of the bacon from the galley was very tempting. I was also offered some bread. Andrea offered me some yogurt and cereals while I was waiting for my main course to be served but I declined.
Around 5:50am, the captain came on the PA and advised us that we would be landing in 30 minutes. I had a small chat with Andrea and found out that she has been working for Lufthansa for 23 years now which is fantastic. That explains why she loves her job and I have to say that she is definitely a treasure for Lufthansa. Ms. Claudia once again came to my seat to thank me for flying with them. We landed at Frankfurt Main Airport around 6:18am although it took us some time before we reached the gate, around 6:30. As usual, I was one of the first passengers to disembark and headed directly to the Lufthansa First Class Lounge in Concourse B.
Again, another great flight on Lufthansa in first class! The crew were just fantastic and I really felt like home with them. Everything went with ease with the service as they remembered I prefer still water and apple juice for my drinks. The meal service was efficient and just the right pace I wanted it to be. Oliver offering to make my bed at seat 2A was indeed a very nice gesture. The seat was perfect, the movie selection was extensive and the food was delicious. Although I still wished they would make sure the Lufthansa logo would face the passenger and that they would open the table napkin for me, I guess that's just the way Lufthansa wants it. It only shows different airlines have different priorities when it comes to first class service. Overall, I enjoyed my flight with Lufthansa and would not hesitate to fly with them again in first class. To Ms. Claudia, Andrea and Oliver, "Danke Schön!"
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